My Health Record
We worked with the Australian Digital Health Agency to deliver the My Health Record website, a high-profile GovCMS SaaS website, designed for clarity and accessibility under intense public scrutiny. Our approach balanced contemporary design with robust technical delivery, ensuring every Australian could access vital decision-making information with confidence.
Purpose
My Health Record exists to give Australians control and transparency over their health information, connecting people and providers to improve care, safety, and informed decision-making on a national scale.
Challenge
The project demanded a stable, secure website that would perform reliably under unprecedented national attention. We needed to meet a strict deadline, align with broader agency communications, and ensure the platform remained accessible, inclusive, and resilient - even as millions visited in the initial weeks.
We delivered a contemporary, accessible website for My Health Record that stood up to unprecedented public scrutiny and demand.
Project highlights
- The site remained stable and available to millions of Australians during peak periods, never faltering under heavy traffic.
- Independent security and load testing ensured a safe, resilient platform trusted by the public and stakeholders alike.
- A fresh design direction moved beyond traditional government styles, helping Australians make informed decisions about their health records.
Contemporary design for every Australian
We delivered a website that feels current and accessible, reflecting the diversity of Australians who rely on My Health Record. The design supports informed decision-making and positions the Australian Digital Health Agency as a forward-thinking organisation focused on public good.
Resilient under national attention
When millions visited after launch, the site stayed stable and responsive. This reliability built trust in the agency and ensured the public conversation centred on policy, not technical issues. Our approach helped protect both reputation and service continuity during a period of intense scrutiny.
Sustained support and improvement
Our partnership did not end at launch. We continue to provide enhancements and responsive support, ensuring the website remained robust and relevant as needs change. This ongoing commitment reflects our focus on long-term public value and continuous learning.
Adaptable, transparent process
We maintained open communication with the agency, responding to evolving requirements without compromising delivery. This flexibility supported the agency’s broader program and enabled us to meet strict deadlines, even as priorities shifted. Our milestone-based method kept everyone aligned and informed.
Security and safety as foundation
Given the high profile, we prioritised security from the outset. Independent load and penetration testing confirmed the site’s resilience against threats, giving both the agency and the public confidence in the safety of their information.
